Support & maintenance
SLA-backed monitoring, bug fixing and continuous improvement for software already in production.
Support & maintenance with FortuneArcX
Launch is the start, not the finish. FortuneArcX keeps your software healthy after go-live with monitoring, SLA-based incident response, regular updates and a backlog of improvements — whether we built the system or inherited it from another team.
Our support & maintenance services
Application monitoring
Uptime, error and performance monitoring with on-call escalation.
Incident management
SLA-based response and resolution with clear severity levels.
Bug fixing
Prioritized defect backlog handled by engineers who know your code.
Security patching
Regular dependency and runtime updates to close vulnerabilities.
Performance tuning
Query, caching and infrastructure optimizations as usage grows.
Small enhancements
Continuous improvements so the product keeps up with the business.
Benefits of support & maintenance
- Predictable monthly cost
- Defined response and resolution times
- Knowledge retained in one stable team
- Software that stays secure and up to date
A partner you can scale with
Get a free 1-hour consultation on your project
Talk to a senior engineer and a Technical Customer Manager about scope, architecture and budget — no obligation.
Services that work well together
Software testing & QA
Manual and automated testing that catches defects before your users do.
Learn moreDevOps services
CI/CD, infrastructure as code and observability that let your team ship daily with confidence.
Learn moreLegacy modernization
Re-architect, migrate and refresh legacy systems without disrupting daily operations.
Learn moreCloud migration
Plan and execute a safe move to AWS, Azure or Google Cloud — and pay less once you are there.
Learn moreHow a project runs
Every engagement follows four phases, delivered through a six-step software development life cycle.
- 1
Initiation
We agree goals, constraints, team and communication plan, and sign an NDA.
- 2
Discovery
Requirements, architecture, prototype and a detailed estimate.
- 3
Execution
Two-week sprints with demos, QA and transparent progress reports.
- 4
Closure
Release, documentation, knowledge transfer and optional ongoing support.
Discovery
We clarify goals, users and constraints, then define scope, architecture options and a delivery plan with a clear estimate.
Architecture & design
Solution architecture, UX flows and UI design are agreed before development starts, so the build has no surprises.
Development
Two-week sprints with demos, transparent progress tracking and code reviews on every change.
Testing & QA
Automated and manual testing runs throughout development, not just before release.
Deployment
CI/CD pipelines, staged rollouts and monitoring take your product live safely.
Support & evolution
SLA-backed maintenance, performance tuning and new features as your business grows.
Beyond writing code
Customer experience
Research-driven UX that reduces friction and increases conversion and retention.
Digital transformation
Replace manual work and legacy tools with connected, automated systems.
Cybersecurity
Secure-by-design development, security testing and compliance readiness.
Timeline, cost and what we need from you
Every estimate is transparent. These are the factors that shape it.
What affects the timeline
- Scope and complexity of the solution
- Quality of the existing specification
- Number of integrations
- Team size and composition
- Volume of change requests
What affects the cost
- Engagement model (fixed price, T&M or dedicated team)
- Scope and number of features
- Technology stack and third-party licences
- Feature changes during development
- Deadlines and required team size
What we need from you
- Business goals and requirements
- Product vision and roadmap
- Brand and design guidelines
- Supporting documents and system access
- A decision-maker available for reviews
Choose an engagement model
Fixed price
Best for: Small, well-defined projects and MVPs with a stable scope.
- Agreed scope, budget and deadline
- Milestone-based payments
- Changes handled through change requests
Time & material
Best for: Evolving products where priorities change sprint by sprint.
- Pay for actual hours worked
- Full flexibility to re-prioritize
- Monthly budget caps and transparent reporting
Dedicated team
Best for: Long-term products that need a stable, scalable team.
- Team works only on your product
- Predictable monthly cost
- Scale up or down month to month
Technologies we use
Related case studies
Claims automation platform for a regional insurer
Replacing an email-and-spreadsheet claims process with a web platform for first notice of loss, document capture, adjuster workflows and automated payouts.
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Cross-platform digital wallet app
A React Native wallet with KYC onboarding, card management, P2P transfers and real-time notifications, backed by a secure payments API.
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Real-time fleet tracking and dispatch
A dispatch dashboard and driver app that stream vehicle positions, optimize routes and give customers live delivery ETAs.
View caseSupport & maintenance: FAQ
Can you support software built by someone else?
Yes. We start with a knowledge-transfer and code audit, then take over support with an agreed SLA.
What SLAs do you offer?
SLAs are tailored to criticality — from business-hours support to 24/7 on-call with defined response times per severity.
How is support billed?
Usually as a fixed monthly retainer with an agreed number of hours, plus optional on-call coverage.
Let’s discuss your project
Tell us what you are building or which roles you need. A Technical Customer Manager replies within one business day.
matteo.costa@fortunearcx.com