Real-time fleet tracking and dispatch
A dispatch dashboard and driver app that stream vehicle positions, optimize routes and give customers live delivery ETAs.
- Client
- Last-mile delivery company
- Industry
- Logistics
- Country
- United Kingdom
- Team
- 7 specialists
- Duration
- 8 months
Example engagement — client details are anonymized. References available on request under NDA.
Project overview
A growing delivery company was dispatching hundreds of daily drops by phone and spreadsheet. We built a live dispatch platform, an offline-capable driver app and customer tracking links.
About the client
A last-mile delivery operator serving e-commerce retailers across several UK cities.
Business challenge
Dispatchers had no live view of the fleet, customers called to ask where parcels were, and failed deliveries were rising.
Technical challenges
- Streaming GPS updates from hundreds of vehicles
- Driver app usable in poor mobile coverage
- Fast route optimization for changing daily orders
Solution delivered
A Next.js dispatch dashboard shows every vehicle on a live map using a Redis-backed streaming API. The React Native driver app works offline and syncs proof of delivery. A Python optimization service plans routes each morning and re-plans as orders change.
Key features
Live fleet map
Real-time vehicle positions, status and ETAs.
Route optimization
Daily route planning with time windows and capacity.
Offline driver app
Navigation, scanning and proof of delivery without coverage.
Customer tracking links
Live ETA pages sent by SMS and email.
Exception handling
Alerts for delays, failed drops and idle vehicles.
Results and value delivered
- Live map of every vehicle
- Route optimization for dispatchers
- Customer-facing tracking links
- Fewer “where is my parcel” calls
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matteo.costa@fortunearcx.com