Telehealth and patient portal
A dedicated team extending an in-house product group to deliver video consultations, scheduling and secure messaging for patients and clinicians.
- Client
- Multi-site outpatient clinic network
- Industry
- Healthcare
- Country
- Canada
- Team
- 6 specialists
- Duration
- 14 months (ongoing)
Example engagement — client details are anonymized. References available on request under NDA.
Project overview
The client’s small in-house team needed to deliver a telehealth product quickly while maintaining existing systems. FortuneArcX provided a dedicated team that integrated into their sprints within two weeks.
About the client
A network of outpatient clinics offering primary care and specialist consultations.
Business challenge
Demand for remote consultations grew faster than the in-house team could build, and hiring locally was taking months.
Technical challenges
- FHIR-based integration with the existing EHR
- Privacy-compliant video and messaging
- Accessibility for elderly patients
Solution delivered
A dedicated team of developers, a designer and a QA engineer joined the client’s sprints. Together we built a patient portal with booking, video visits and secure messaging, integrated with the EHR via FHIR.
Key features
Online booking
Real-time availability across clinics and clinicians.
Video consultations
Browser-based video with waiting room and screen sharing.
Secure messaging
Encrypted patient–clinician messaging with attachments.
Records access
Visit summaries and results synced from the EHR.
Accessible design
Large type, high contrast and screen-reader support.
Results and value delivered
- Team onboarded within two weeks
- Accessible patient experience
- FHIR-based EHR integration
- In-house team freed for core systems
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matteo.costa@fortunearcx.com